How to send a query to the hotline?
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| − | <p> | + | <p>To open the <strong>Report editor</strong>, go to <strong>Report -> Report editor </strong>in the menu bar.</p> |
| − | <table border="0"> | + | <table style="margin-left: auto; margin-right: auto;" border="0" width="10" height="24"> |
| + | <tbody> | ||
| + | <tr> | ||
| + | <td><img src="/images/ReportEd.png" alt="" /></td> | ||
| + | </tr> | ||
| + | </tbody> | ||
| + | </table> | ||
| + | <p> </p> | ||
| + | <p>Report editor will open.</p> | ||
| + | <p>If a query is <strong>misbehaving</strong>, <strong>returning erroneous messages</strong> or for any other problems, you can send it to our <strong>Hotline </strong>for assistance.<strong> </strong><strong> </strong></p> | ||
| + | <p>You must first open the query.<strong> </strong></p> | ||
| + | <table style="margin-left: auto; margin-right: auto;" border="0"> | ||
<tbody> | <tbody> | ||
<tr> | <tr> | ||
<td style="text-align: center;"><img src="/images/OpenRE.png" alt="" width="92" height="37" /></td> | <td style="text-align: center;"><img src="/images/OpenRE.png" alt="" width="92" height="37" /></td> | ||
| − | <td> | + | <td>Click <strong>Open</strong> to load the query. The below window will open.</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| − | <td colspan="2" | + | <td colspan="2"><img src="/images/SavedQueries.pn.png" alt="" width="704" height="429" /></td> |
| − | + | ||
| − | </td> | + | |
</tr> | </tr> | ||
</tbody> | </tbody> | ||
</table> | </table> | ||
<p> </p> | <p> </p> | ||
| − | <table border="0" width="491" height="317"> | + | <table style="margin-left: auto; margin-right: auto;" border="0" width="491" height="317"> |
<tbody> | <tbody> | ||
<tr> | <tr> | ||
<td> | <td> | ||
| − | <p><strong> | + | <p>Select the misbehaving query and right-click it. From the menu, choose <strong>Query</strong> then <strong>Send to hotline</strong>.</p> |
</td> | </td> | ||
</tr> | </tr> | ||
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</tbody> | </tbody> | ||
</table> | </table> | ||
| + | <p> </p> | ||
<h2>Sending a query to the hotline</h2> | <h2>Sending a query to the hotline</h2> | ||
| − | |||
<p>The following window will open:</p> | <p>The following window will open:</p> | ||
| − | <table border="0"> | + | <table style="margin-left: auto; margin-right: auto;" border="0"> |
<tbody> | <tbody> | ||
<tr> | <tr> | ||
| − | <td><img src="/images/Hotline.png" alt="" /></td> | + | <td><img style="display: block; margin-left: auto; margin-right: auto;" src="/images/Hotline.png" alt="" /></td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
<td> | <td> | ||
| − | <p>Press <strong> | + | <p>Press <strong>Yes</strong> to confirm. The file will be saved as <strong>FQB [Name].grd</strong>. “<strong>Name</strong>” here represents the name of the query.</p> |
| − | <p>Now your | + | <p>Now your e-mail program will open. Contact address and standard text have already been filled in and the query to be sent has automatically been attached to the message.</p> |
</td> | </td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td><img style="display: block; margin-left: auto; margin-right: auto;" src="/images/MailHotline.png" alt="" width="487" height="522" /></td> | ||
</tr> | </tr> | ||
</tbody> | </tbody> | ||
Latest revision as of 16:43, 17 July 2013
To open the Report editor, go to Report -> Report editor in the menu bar.
| <img src="/images/ReportEd.png" alt="" /> |
Report editor will open.
If a query is misbehaving, returning erroneous messages or for any other problems, you can send it to our Hotline for assistance.
You must first open the query.
| <img src="/images/OpenRE.png" alt="" width="92" height="37" /> | Click Open to load the query. The below window will open. |
| <img src="/images/SavedQueries.pn.png" alt="" width="704" height="429" /> | |
|
Select the misbehaving query and right-click it. From the menu, choose Query then Send to hotline. |
| <img src="/images/Letter8.png" alt="" /> |
Sending a query to the hotline
The following window will open:
| <img style="display: block; margin-left: auto; margin-right: auto;" src="/images/Hotline.png" alt="" /> |
|
Press Yes to confirm. The file will be saved as FQB [Name].grd. “Name” here represents the name of the query. Now your e-mail program will open. Contact address and standard text have already been filled in and the query to be sent has automatically been attached to the message. |
| <img style="display: block; margin-left: auto; margin-right: auto;" src="/images/MailHotline.png" alt="" width="487" height="522" /> |
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