How to send a query to the hotline?

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<p>A query may be <strong>sent to the hotline.</strong><strong></strong></p>
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<td colspan="2"><img src="/images/SavedQueries.pn.png" alt="" width="704" height="429" /></td>
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Revision as of 14:21, 18 December 2012

A query may be sent to the hotline. 

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<img src="/images/OpenRE.png" alt="" width="92" height="37" /> Clicking on this button, the window "Saved queries" will pop up.
<img src="/images/SavedQueries.pn.png" alt="" width="704" height="429" />

 

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Selecting a query and right clicking in the box “Queries”, the following menu will appear:

<img src="/images/Letter8.png" alt="" />

Sending a query to the hotline

Should your query not lead to a result or to an error message, you can send it to the hotline.

The following window will open:

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<img src="/images/Hotline.png" alt="" />

Press “Yes” to confirm. The file will be saved as FQB [Name].grd. “Name” here represents the name of the query.

Now your e-mail program will open. Contact address and standard text have already been filled in and the query to be sent has automatically been attached to the message.

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