How to send a query to the hotline?

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Revision as of 12:07, 9 January 2013

To open the Report editor, go to Report -> Report editor in the menu bar.

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<img src="/images/ReportEd.png" alt="" width="519" height="293" />

 

Report editor will open.

If a query is misbehaving, returning erroneous messages or for any other problems, you can send it to our Hotline for assistance.  

You must first open the query. 

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<img src="/images/OpenRE.png" alt="" width="92" height="37" /> Click Open to load the query. The below window will open.
<img src="/images/SavedQueries.pn.png" alt="" width="704" height="429" />

 

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Select the misbehaving query and right-click it. From the menu, choose Query then Send to hotline.
<img src="/images/Letter8.png" alt="" />

 

Sending a query to the hotline

The following window will open:

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<img style="display: block; margin-left: auto; margin-right: auto;" src="/images/Hotline.png" alt="" />

Press Yes to confirm. The file will be saved as FQB [Name].grd. “Name” here represents the name of the query.

Now your e-mail program will open. Contact address and standard text have already been filled in and the query to be sent has automatically been attached to the message.
<img style="display: block; margin-left: auto; margin-right: auto;" src="/images/MailHotline.png" alt="" width="487" height="522" />
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