How to send a query to the hotline?
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Latest revision as of 15:43, 17 July 2013
To open the Report editor, go to Report -> Report editor in the menu bar.
| <img src="/images/ReportEd.png" alt="" /> |
Report editor will open.
If a query is misbehaving, returning erroneous messages or for any other problems, you can send it to our Hotline for assistance.
You must first open the query.
| <img src="/images/OpenRE.png" alt="" width="92" height="37" /> | Click Open to load the query. The below window will open. |
| <img src="/images/SavedQueries.pn.png" alt="" width="704" height="429" /> | |
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Select the misbehaving query and right-click it. From the menu, choose Query then Send to hotline. |
| <img src="/images/Letter8.png" alt="" /> |
Sending a query to the hotline
The following window will open:
| <img style="display: block; margin-left: auto; margin-right: auto;" src="/images/Hotline.png" alt="" /> |
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Press Yes to confirm. The file will be saved as FQB [Name].grd. “Name” here represents the name of the query. Now your e-mail program will open. Contact address and standard text have already been filled in and the query to be sent has automatically been attached to the message. |
| <img style="display: block; margin-left: auto; margin-right: auto;" src="/images/MailHotline.png" alt="" width="487" height="522" /> |
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