FAQ IT

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Contents

Quali modelli di Licenze esistono?

  1. License model Concurrent users: it is possible to access the central database and use the software from any workstation in the clinic (one physical location). Maximum number of users that can work simulatenously is equal to the number of licenses acquired.
  2. License model Flat Rate: provides unlimited use of the software on each workstation in one physical location without the limitation of concurrent users.

 

E' possibile accedere a MedITEX support da più postazioni?

Yes. It is possible to have one central database and access it from satellite clinics over secure VPN connection.

 

E' possibile fare il back up dei dati regolarmente in un disco esterno?

Yes. MedITEX Backup service can make a copy of the database and the document storage to a designated internal or external hard drive every night.

 

Come possono pianificare un ciclo utilizzando il template di pianificazione e poi trasformarlo in un ciclo "reale"? 

In the bottom part of the starting window are summarized the planned cycles of the patient.

  1. Open the planned cycle details with a double-click on the selected line.
  2. To plan a new cycle access the Cycle section clicking on.
  3. Go to the tab Calendar. Press the button Template and choose the wished one.
  4. The template with all input will be opened.
  5. Now you can enter new data and create finally a new cycle with the button Create cycle.

 

Click here to get more information about planned cycles.

 

Come posso cambiare il programma di default per aprire i file?

Please check your choosen default programs, if you have problems with opening US pictures or other documents only at some computers.

 

Click here to get a step by step tutorial.

 

Chi posso chiamare nel caso abbia bisogno di aiuto?

Contact our support hotline:

Mo-Th from 8:30 am to 5:00 pm and Fr from 8:30 am to 2:00 pm CET

Tel.:+49 941-5 69 98 770   

Emergency number: +49 151-57 58 23 34   

E-Mail: support@critex.de

Dove posso trovare le informazione più importante per iniziare ad utilizzare il programma?

At the top of each start page you find some introductions, which leads you through the first steps.

 

Quali tipi di trattamenti possono essere effettati in MedITEX IVF?

The available treatments are:

 

Click on a treatment to get detailed information about creating and using.

 

Cosa posso fare se compare il messaggio: "Il Sistema è in aggiornamento" quando apro MedITEX?

If MedITEX backup/update is not running, then the database has to be unlocked:

  1. Navigate to MedITEX IVF installation directory in: ...CRITEX>MedITEX IVF.
  2. Run LoginControl.exe.
  3. Click on the "Lock / Unlock" tab.
  4. Click on the "Unlock" Button.

 

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