How to configure SMS interface?

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Esendex provider

For the purpose of sending and receiving SMS messages MedITEX uses the services of Esendex provider. User account needs to be created and this can be done on the Esendex website.

Parameters which determine each user account (account credentials) are:

  1. Username: An email address used in the process of user account creation.
  2. Password: A password assigned to a user via Confirmation email. It can be changed afterwards.
  3. Account reference: An array of characters beginning with "EX" which is also assigned to a user via Confirmation email.

Once user account is created, it is possible:

  • to send 20 SMS messages for free
  • to purchase a package od SMS messages according to your needs
  • to configure a Virtual Mobile Number which will be used for receiving messages

After first purchase it is also possible to assign a name to your user account (for example, the name of a clinic) which will be displayed as a Sender name of a message.

 

SMS settings in MedITEX


SMS settings is configured in MedITEX IVF.

 

At the menu, click on System -> Configuration / administration -> Settings.

SystemSettings1.png

Once Settings is loaded, switch to System at the top level tab and then select Interfaces followed by SMS account.

SystemSettingsSMSaccount.png

 

Outcoming SMS messages

To establish a connection with Esendex provider insert account credentials in the corresponding fields and click on the button Test connection parameters.

In case that account credentials are correctly entered, the message containing information about current account state (number of messages remaining) will be shown:

Connected.png

 

Incoming SMS messages

Once the connection with Esendex is established, it will be possible to select the option Use Virtual Mobile Number for incoming messages.


  •  SMS messages cannot be received if the Virtual Mobile Number has not been configured. 
  • The configuration is done over the Esendex website and not by selecting the option Use Virtual Mobile Number for incoming messages.
  • Selecting this option is only a sign that the number is configured and that SMS messages should be shown in MedITEX. 

 

Mobile number format

Given that SMS recipient's phone number has to begin with international country calling code, in case that phone number does not contain the code already, MedITEX will add it automatically if it is entered in the section International country calling code.  

 

Troubleshooting

 


On our Troubleshooting page you can find the most common problems and proposed solutions.

 

 

 

 

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